EFFECTIVE
TEAM MANAGEMENT
DURATION: 1 DAY
SUMI and her experienced team shall facilitate your Supervisory Level to:
Create awareness on the core challenges of 21st century demanding customer
Empower people with desirable knowledge and skills
Enhance corporate communication to deliver on the corporate vision
21st century Customers have high levels of awareness, are globally travelled and are technology savvy. They are more open to trust the opinion of their friends and family other than the marketing plan of your company. When they get the best customized service which makes them happy or makes them feel extra special irrespective of the cost of the service; they not only admire the work of your company but in turn help spread a positive opinion of it by making their family and friends your brand ambassadors.
Amazon, USAA, Hilton, Chic-fil-A, Sony, Apple happen to be listed among top 10 best customer centric companies globally. Their customer retention any day varies between 95-98%. Customers time and again want to buy from them.
What special magic do these companies weave with the globally demanding customers?
Which special skills does the management of these companies apply that their employees deliver par excellence?
How do their supervisors handle the frontline staff from different family & educational backgrounds?
Why do their supervisors get appreciation & added growth from middle management?
Customers globally have changed & have become more demanding. So, why not go with the flow of decoding, acting and delivering a memorable experience to them.
Challenge lies in harmonizing the whole supervisory level to innovate, empower, act and deliver on the corporate vision.
Don’t wait. Act and gift your company the game changing powerful “EFFECTIVE TEAM MANAGEMENT” training program for your supervisory level.
Outline of “EFFECTIVE TEAM MANAGEMENT” Program
Taking up the challenges of the new age customer
Networking with frontline staff & middle management
Delivering on the corporate vision with the right corporate communication
Enhancing presentation skills
Winning attitude to connect with different types of customers with their diverse behaviors
Improving on customer complaint handling skills
Applying best leadership practices
Developing people oriented skills to motivate frontline staff
Who should attend this Program?
This program is for all Employees who supervise the Frontline Staff to improve efficiency and decrease attrition
Supervisory Staff of Hotel/Travel/Aviation Industry
Supervisory Staff of Company’s in sectors like Retail/Insurance/Telecom etc.
Supervisory staff of Manufacturing companies etc.
Supervisory staff of Payment Collection desk
Supervisory Staff of Hospitals (Registration’s staff, Administration, Nurses, GDA etc.)
How “EFFECTIVE TEAM MANAGEMENT” Program is different?
We work on solutions together with the client through customer-centric powerful tools and strategies in a simulated environment like:
Role play to strike the right connection
Situational Case studies of top brands and their practices
Simulated individual/team exercises to decode customers
Individual/team exercise’s to fire creativity
Group discussion’s for critical analysis
Modern stress management techniques
People skills to deliver consistently
Audio & video motivational presentations
Add on’s after the Program:
Each participant walks out with a 21 day action plan for the review session
Review session with Action plan for consistent performance
Motivational e-mails containing inspirational quotes, audio/visual clippings, stories etc. once a week
Inspirational SMS’s on mobiles to deliver consistently once a week
1 Voice/Zoom call at employee’s choice
