COMPETENCY FRAMEWORK AND
TRAINING NEED ANALYSIS
In this age of globalisation, Customer interfacing staff must continually enhance their customer experience skills to strengthen competitive advantage of the organisation.
The differentiation factor lies in developing a Competency Framework, conducting Training Need Analysis, analysing skill gaps and designing a program to bridge Functional and Behavioural skill gaps through simulated and suitable training.
Sumi and her experienced team have the expertise to deliver all these processes efficiently.
Let us empower your workforce to excel in customer interactions and elevate your organisation's performance to:
Ensure that Customer interfacing staff across the entire institution / Company works consistently to highest expected standards
Reward and recognize staff who demonstrate high level of competency
Recruit the best people matching the required competencies
Deploy the existing staff on posts and positions matching their competencies
Identify training gaps and arrange for such training from competent and experienced organization
Set up a mechanism to continuously measure and evaluate the staff performance.
